Why are removal company quotes so different for the same move?

Quotes differ because firms estimate volume, crew size, packing, stairs, parking distance, waiting time, insurance and VAT differently. A cheap figure that ignores a long carry or loft contents is not the same job as a complete quote. Compare cubic volume or box count, what is packed, how many people, and what insurance actually covers. If one price is far below the others, it is usually missing something.

You've invited three removal companies to quote for your move. One comes back at £900, another at £1,300, and a third at £1,600.

It's tempting to circle the lowest figure and move on. But in the removals industry, price and cost are rarely the same thing. What looks cheaper on paper can quickly become more expensive on moving day.

Here's how to compare removal quotes properly — and avoid the most common “moving day surprises”.

1. Check the Estimated Volume (The "Capacity" Test)

One of the most common reasons quotes differ is volume.

A professional quote should clearly state the estimated cubic capacity or number of boxes. If one company estimates 800 cubic feet and another estimates 1,200 for the same property, one of those figures is wrong.

Underestimated volume often leads to vans being too small, items left behind, extended loading times, or last-minute charges for additional loads. A realistic volume assessment protects the move from disruption.

2. Is Waiting Time Clearly Explained?

Delays on moving day are common — especially when key release times don't line up perfectly.

Some removal companies charge £60–£120 per hour for waiting time if this hasn't been agreed in advance.

Your quote should clearly explain how waiting time is handled. If it isn't mentioned, clarify this before booking — not when the crew is already on site.

3. Packing Materials: Included or Charged Separately?

Some quotes appear cheaper simply because they exclude essential packing materials.

Boxes, packing paper, tape and wardrobe cartons are often billed separately unless stated otherwise.

If materials aren't included, you may receive a secondary invoice of £100–£150+ purely for packing supplies. A professional quote should clearly list what is provided so your budget remains predictable.

4. Dismantling and Reassembling Furniture

This is another area where assumptions cause problems.

Many budget movers expect all furniture to be dismantled and ready at the door. Beds, wardrobes and larger items are often excluded unless specifically mentioned.

Look for clear wording around dismantling and reassembly. Having this handled professionally saves time, reduces risk of damage, and removes pressure on moving day.

5. Insurance and "Limit of Liability"

Broad insurance claims are among the most misunderstood phrases in removals.

Many companies only provide basic liability, sometimes as little as £40 per item, unless additional cover is arranged.

Ask directly: What is the limit of liability per item, and does it reflect the true value of your belongings? A low limit can leave you seriously under-protected if something goes wrong.

Compare with Confidence

A professional removal quote should be clear, detailed and fixed, not vague or open-ended. If something isn't written down, it usually isn't included.

Taking the time to review the details now can prevent stress, disputes and unexpected costs later.

Got a quote that looks too good to be true? Let Leaways Removals & Storage give you a professional second opinion — no pressure, just clarity.

For a move in Luton, share your real inventory and access details when you get a free quote. If dates may not align, ask about storage alongside a removal or packing service.