Privacy Policy

1. What Information Do We Collect?

When you request a quote for your move, we collect the following details to provide you with an accurate and fair quotation:

• Contact information: Your name, address, phone number, and email address.
• Details of your move: Information such as the size of your property, number of rooms, and any special requirements (e.g., moving fragile items, furniture dismantling).
• Service preferences: Additional services you may need, such as packing, storage, or specific moving arrangements.
• Moving dates and location: The pick-up and delivery addresses, as well as your preferred moving date.

2. How We Use Your Information

We use the information you provide solely to:

• Prepare your quote: We will use your move details to generate a clear, accurate, and fair quotation for the services you require.
• Stay in touch: We may need to contact you for any follow-up information or clarifications regarding your quote.
• Improve our services: Your feedback helps us refine our processes and offer better customer service.

We never use your data for anything outside of these purposes, and your information is never sold or shared with any third parties for marketing.

3. How We Keep Your Information Safe

We take your privacy seriously. The personal information you share with us is stored securely, and we take all necessary steps to protect it from unauthorized access. Here are some of the ways we safeguard your data:

• Data encryption: Any sensitive information (such as payment details) is encrypted for your security.
• Secure storage: Your personal details are stored in secure systems, and only the team involved in providing your quote will have access to them.
• Strict access controls: We limit access to your data to only those who need it to provide your quote and services.

4. Sharing Your Information

We respect your privacy, and we will never sell or rent your information. We may share your data with trusted partners only when necessary to deliver services related to your quote. This includes:

• Trusted contractors: For additional services like storage or packing.
• Payment processors: For securely processing any transactions related to your quote.

5. Cookies and Tracking

Essential browser storage supports consent choices, quote progress, bookings, security and payments. Stripe may use essential fraud-prevention technology when you pay.

Google Tag Manager, Google Analytics and Google Ads are disabled unless you give the relevant analytics or marketing consent. You can reject optional technologies and withdraw consent at any time. See our Cookie Policy for the technologies, purposes and controls.

6. Your Rights and Control Over Your Data

We believe you should have control over your personal information. You have the right to:

• Access your data: You can request to see the information we hold about you at any time.
• Update your details: If any information is incorrect, you can ask us to update it.
• Delete your data: If you no longer wish to receive a quote or have us retain your data, you can request its deletion, provided it's not required for legal reasons.
• Withdraw consent: If you've given consent to use your data, you can withdraw it at any time.

If you'd like to exercise any of these rights, simply contact us using the details below.

7. How Long Do We Keep Your Information?

We retain your data for as long as necessary to provide your quote and services. If you choose not to proceed with your move, we may retain your information for a limited time for any follow-up queries, but we will never keep it longer than necessary.

8. Third-Party Websites

Our website may contain links to other websites. Please note that this Privacy Policy only applies to Leaways. We encourage you to review the privacy policies of any third-party sites to understand their data practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. If any major changes are made, we'll inform you directly or post a notice on our website. We recommend checking this page regularly to stay informed.

10. Contact Us

If you have any questions about how we collect, use, or protect your data when requesting a quote, please don't hesitate to get in touch.